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WordPress Dashboard Access Denied. Backend completely inaccessible.

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #14783
    Avatar
    srrshinde
    Participant

    Unable to access wordpress dashboard. Access completely denied. The following message appears when we are trying to login “Sorry, you are not allowed to access this page.” As per pur investigation the error is due to the theme.
    Our operations are majorly affected due to this and our backend is inaccessible.
    Kindly provide assistance immediately.
    Thank you.

    #14784
    Avatar
    seyitacar30
    Participant

    You can change theme folder name via FTP, thus the theme is disabled and if the problem is caused by the theme, you can access the admin panel.

    #14786
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    Please, send us your FTP access so we can check what is wrong. Note that we might need to deactivate all installed plugins.

    Kind Regards

    #14796
    Avatar
    srrshinde
    Participant

    Hello Team,

    Srry For the late replay.Plase find below our Cpanel Credentials.

    As we have uploaded the new files uploaded on the server

    Kindly let me know if you need any futher assistance from our side.

    Thanks
    Rahul

    #14799
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    We see 404 error when trying to access your website https://gyazo.com/9d5d6b840c5ce2fd45a59da110325287
    It looks like WordPress is not installed at all or your server blocks the access. You need to consult with your hosting provider on this matter.

    Kind Regards

    #14800
    Avatar
    srrshinde
    Participant

    Hello Team,

    The wordpress is already install in the server, still we can accesss the website files / admin-panel
    As we have remove the all the file and reinstall the fresh wordpress still we are getting the same issue.

    Let us know what the actuall problem is.

    Thnaks
    Rahul

    #14809
    Artem Temos
    Artem Temos
    Keymaster

    But we still see 404 error when viewing your website https://gyazo.com/b372004d21be49dd92c193b9b7094307
    You need to consult with your hosting provider on this matter since this error seems to be not generated by our theme.

Viewing 7 posts - 1 through 7 (of 7 total)

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