August 31, 2021 at 12:59 pm #16380
with same development domain, I activated I changed the database now its showing not activated and I am not able to re activate again.
Also after development I will assign domain name at that time what should I do regarding activation?September 1, 2021 at 6:23 am #16387
We have reset your activation so you can activate it again now. Don’t forget to deactivate your license key every time you uninstall/reinstall the theme to avoid such problems in the future.
Kind RegardsSeptember 5, 2021 at 7:08 am #16408
I deactivated and again activated but still problem persist.September 6, 2021 at 7:01 am #16411
Please, send us your admin access so we can check the problem and help you accordingly.September 6, 2021 at 7:47 am #16416
Also check after uploading dummy content elementor is not responding as only blank screen is coming.
September 6, 2021 at 9:34 am #16419
- This reply was modified 2 weeks, 6 days ago by Artem Temos.
Please, use our private content field to post your admin access. Also, we need your admin username and password.September 6, 2021 at 1:10 pm #16420
Added username n password below
September 6, 2021 at 2:04 pm #16422
- This reply was modified 2 weeks, 6 days ago by rajeeshpottala.
Sorry, but we can’t access with this password https://gyazo.com/1602cb6e06552d15f2fb8812e7e69936September 6, 2021 at 5:00 pm #16423
Sorry for the wrong password please use as per below.September 7, 2021 at 6:52 am #16424
We found the following error in your website logs
Call to undefined function Elementor\mb_strtolower()
And it looks like
mb_strtolowerfunction is disabled on your server. Contact your hosting provider for help on this matter.
RegardsSeptember 8, 2021 at 7:36 am #16426
Thanks it works for me but I tested it for 250 user in 1 min but the theme is crashing after 119 user Kindly please check.( Screen shot attached).
Also after adding any product in cart, its coming with 404 Page not found page. Kindly please give solution.September 8, 2021 at 8:38 am #16428
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
RegardsSeptember 8, 2021 at 12:11 pm #16434
I already checked with other themes no issue it will run properly.
But with your themes it crashing the server after 117 users.September 8, 2021 at 12:14 pm #16435
Please, send us a step-by-step instruction about how to reproduce this issue and check how it crashes with 117 visitors. Also, allow us to switch between themes so we can compare.September 8, 2021 at 2:26 pm #16436
You have credentials and you can check and also you can change theme,
With TwentyTwenty theme its working fine.No crash up to 250 users you can check attachment.September 8, 2021 at 2:28 pm #16438
Do you test your home page? It is almost empty with the default theme. Try to check how it works on the shop page with the same number of products per page.September 8, 2021 at 4:54 pm #16439
I have tested the both Theme as per suggestion. You can understand your theme performance with same URL base as per your post.
Please find the attachment.
Given shop_yourtheme for this theme and shop_twentytwenty.September 9, 2021 at 6:03 am #16442
As I can see, both screenshots are almost similar, right? Could you please clarify what is the difference?September 9, 2021 at 8:35 am #16445
In your them success users are 167 and in twentytwenty its 187.
so err ration is higher in your theme.September 9, 2021 at 8:38 am #16446
It is nearly the same and also may depend on other elements on the page. The default theme is almost empty so it is lighter for your website. If you extend its functionality you will get the same result.
If you still think that the problem is caused by our theme we can return your money back.
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