fbpx

Regarding License Activation

HomeTopicsSupport forumRegarding License Activation
Viewing 20 posts - 1 through 20 (of 23 total)
  • Author
    Posts
  • #16380
    Avatar
    rajeeshpottala
    Participant

    with same development domain, I activated I changed the database now its showing not activated and I am not able to re activate again.

    Also after development I will assign domain name at that time what should I do regarding activation?

    #16387
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    We have reset your activation so you can activate it again now. Don’t forget to deactivate your license key every time you uninstall/reinstall the theme to avoid such problems in the future.

    Kind Regards

    #16408
    Avatar
    rajeeshpottala
    Participant

    I deactivated and again activated but still problem persist.

    #16411
    Artem Temos
    Artem Temos
    Keymaster

    Please, send us your admin access so we can check the problem and help you accordingly.

    #16416
    Avatar
    rajeeshpottala
    Participant

    Also check after uploading dummy content elementor is not responding as only blank screen is coming.

    • This reply was modified 2 weeks, 6 days ago by Artem TemosArtem Temos.
    #16419
    Artem Temos
    Artem Temos
    Keymaster

    Please, use our private content field to post your admin access. Also, we need your admin username and password.

    #16420
    Avatar
    rajeeshpottala
    Participant

    Added username n password below

    #16422
    Artem Temos
    Artem Temos
    Keymaster

    Sorry, but we can’t access with this password https://gyazo.com/1602cb6e06552d15f2fb8812e7e69936

    #16423
    Avatar
    rajeeshpottala
    Participant

    Sorry for the wrong password please use as per below.

    #16424
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    We found the following error in your website logs Call to undefined function Elementor\mb_strtolower()

    And it looks like mb_strtolower function is disabled on your server. Contact your hosting provider for help on this matter.

    Regards

    #16426
    Avatar
    rajeeshpottala
    Participant

    Thanks it works for me but I tested it for 250 user in 1 min but the theme is crashing after 119 user Kindly please check.( Screen shot attached).

    Also after adding any product in cart, its coming with 404 Page not found page. Kindly please give solution.

    Attachments:
    You must be logged in to view attached files.
    #16428
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #16434
    Avatar
    rajeeshpottala
    Participant

    Hi,

    I already checked with other themes no issue it will run properly.

    But with your themes it crashing the server after 117 users.

    #16435
    Artem Temos
    Artem Temos
    Keymaster

    Please, send us a step-by-step instruction about how to reproduce this issue and check how it crashes with 117 visitors. Also, allow us to switch between themes so we can compare.

    #16436
    Avatar
    rajeeshpottala
    Participant

    Hi,

    You have credentials and you can check and also you can change theme,

    With TwentyTwenty theme its working fine.No crash up to 250 users you can check attachment.

    Attachments:
    You must be logged in to view attached files.
    #16438
    Artem Temos
    Artem Temos
    Keymaster

    Do you test your home page? It is almost empty with the default theme. Try to check how it works on the shop page with the same number of products per page.

    #16439
    Avatar
    rajeeshpottala
    Participant

    I have tested the both Theme as per suggestion. You can understand your theme performance with same URL base as per your post.

    Please find the attachment.
    Given shop_yourtheme for this theme and shop_twentytwenty.

    Attachments:
    You must be logged in to view attached files.
    #16442
    Artem Temos
    Artem Temos
    Keymaster

    As I can see, both screenshots are almost similar, right? Could you please clarify what is the difference?

    #16445
    Avatar
    rajeeshpottala
    Participant

    In your them success users are 167 and in twentytwenty its 187.

    so err ration is higher in your theme.

    #16446
    Artem Temos
    Artem Temos
    Keymaster

    It is nearly the same and also may depend on other elements on the page. The default theme is almost empty so it is lighter for your website. If you extend its functionality you will get the same result.
    If you still think that the problem is caused by our theme we can return your money back.

Viewing 20 posts - 1 through 20 (of 23 total)

You must be logged in to reply to this topic.

Sign in

No account yet?

Create an Account