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automatically redirects to specific page

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  • #17275
    Avatar
    rajeeshpottala
    Participant

    after theme update, any page opened it redirects to specific page in www redirections.

    #17276
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #17277
    Avatar
    rajeeshpottala
    Participant

    Yes its working with the default theme. So its an issue happens after theme update

    #17278
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #17279
    Avatar
    rajeeshpottala
    Participant
    #17280
    Avatar
    rajeeshpottala
    Participant

    use https

    #17281
    Artem Temos
    Artem Temos
    Keymaster

    When we open your home page without www. we are not redirected to the www. version. Could you please clarify how to reproduce the issue?

    #17282
    Avatar
    rajeeshpottala
    Participant

    no it can not redirect to non www.

    But strange that, before update both www and non www are working and after update it is only working with non-www.

    So I want solution for www why its redirecting to maintenance page?

    #17284
    Artem Temos
    Artem Temos
    Keymaster

    As we can see, both www. and non www. version can be opened now. We don’t see any problems with that.
    But anyway, we don’t recommend having a website on two domains. Use either www. or non www. and configure a redirect on your server.

    #17292
    Avatar
    rajeeshpottala
    Participant

    it is working as we have rolled backed the server to previous stored point. and also we are not able to install the update. website malfunctions as we install the update.

    #17298
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    If you want, we can update the theme for you and make sure that everything works fine.

    Kind Regards

Viewing 11 posts - 1 through 11 (of 11 total)

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