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Frequently asked questions

HomeFrequently asked questions
General 5 questions
  • Which payments do you accept?

    We accept PayPal, Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay. All payments, taxes and invoices are managed by Paddle. You can find their payment methods in their docs here.

  • Do you provide additional customization services?

    No, unfortunately. We don’t provide any extra paid service. Our themes are extremely customizable and you can do almost everything in combination with Elementor page builder. In most cases, you will not need any additional code customizations. But if you still need, contact us and we will let you know our partner’s contacts that will help you.

  • Do you have an affiliate program?

    If you have a website, blog or you are a small business owner and looking to generate income by promoting premium WordPress themes, our affiliate program is the best choice for you. Read more here.

  • How to download the purchased theme(s)?

    Once your order is complete, you will get a link to download ordered themes on the “Thank you” page. You can download themes anytime in your account under the “Downloads” section. You can also find the “Download” button on any theme’s page on our website if you have purchased it already or have an active subscription.

  • Do you allow using your themes for creating websites for my clients?

    Sure, you can create websites for your clients using our themes. If you are a freelancer or agency you can prefer choosing our all themes subscription plans. That will give you access to all themes and for multiple domains. Or you can purchase a single theme if you want to use it for one project only.

Licenses and subscriptions 5 questions
  • What is the License key?

    When you order any theme or join our premium subscription we generate a unique license key for each purchase. With this license key, you can activate the theme on your website that will give you access to some premium features like auto-updates. Find all your license keys in your account section on our website.

  • Can I request a refund?

    Yes, you can. We always do our best to make our customers happy. There are some situations when you are not satisfied so we are not going to keep your money if you decided that our themes are not suitable for you. You have a 14-days period after theme or subscription purchase to return your money back. No questions asked.

  • If I cancel the subscription, will the theme still work?

    Once you purchased the license you are free to use the theme for a lifetime. If you cancel the subscription you still have all the benefits including support, updates, and new themes (for all themes plan) till the end of the prepaid subscription period. When your subscription is over and you don’t renew it you have full rights to use our theme. But you will not receive new updates and support services.

  • Do you charge automatically for renewal?

    Yes, we do. However, you can cancel the subscription automatic renewal at any time if you want within your active subscription period.

  • Can I cancel my subscription?

    Yes, you can. You can cancel your subscription at any moment. Within the “Subscriptions” section of your account, there’s a button that opens a window to cancel your subscription automatic payment via Paddle. Then your subscription will status will be changed to “Pending cancellation” and you will be able to use it till the subscription period is over.

Support and updates 5 questions
  • Can I share my website access with your support staff?

    Yes, you might be asked for your website admin and FTP access in some complicated situations on the forum. This data have to be posted under the “Private Content” field. Then it will be visible to our support staff only and not available publicly.

  • Why should I have a registered account on your website?

    If you want to purchase and download any of our themes you need to register an account. This is required for us to track your orders and subscriptions. Your account also gives you access to our support forum so you can post your support requests there.

  • How long will I receive themes updates and support?

    All our plans include one year of auto-updates and support. It means that within this period you can create support requests on the forum, download themes and updates. After that, you will still have access to purchased theme features and you can continue using them. But you will not be provided with support and updates if you don’t prolongate your subscription period.

  • Do you provide auto-updates for your themes?

    Yes, all our themes can be updated automatically via your WordPress dashboard. For this, you will need to activate your theme with the license code. All your license codes are listed in your account section. Read more information in our Knowledgebase.

  • Do you support your customers?

    Of course, we provide all the necessary support to our customers. If you have any difficulties working with our products we will do our best to resolve all your problems as soon as possible.

    Once you purchase our subscription, if you have any doubts or feel like you need any help, you can check our Knowledgebase or create a topic on our support forum here. We will get back to you very soon with all the necessary information.

Themes 5 questions
  • For how many websites I can use a theme?

    There are a few different price plans for our themes. You can purchase a single theme or join our “All themes plan”. In both situations, you can also select a number of websites between 1, 3, 10, and “unlimited”. The price will be changed accordingly. You can compare our price plans on the “Pricing” page.

  • Can I translate your themes into other languages? Do they support RTL?

    Yes. All our themes are fully compatible with basic WordPress translations plugins like Loco Translate. So you can translate or simply change any word/text on your website that related to our theme. All our themes are optimized to be used with RTL as well.

    In addition, you can create multilanguage websites with our themes as well. All our themes are fully compatible with WPML. Read more information in our documentation.

  • Do you have technical requirements for your themes?

    Our themes are developed keeping all the best practices and WordPress coding standards. So in most cases it works flawlessly on any servers that support WordPress in general. Basic PHP requirements are listed here. If you have any doubts or questions related to our theme requirements please contact us or create a topic on the forum if you already our member.

  • Do your themes optimized for mobile devices?

    Absolutely! All our themes are fully responsive to be diplayed perfectly on any kind of device.

  • How to install the theme on my website?

    Our themes have a very smooth installation process and shouldn’t cause any difficulties for you. They can be installed via Appearance -> Themes in your WordPress dashboard as well as any other themes for WordPress. If you are using a WordPress theme for the first time, we suggest you check our knowledge base and read the basic information about our theme installation process. Here is our topic that contains all the necessary instruction about our themes installation and updates https://space.xtemos.com/topic/installation-and-update/

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